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Submit a complaint

Before filing a complaint with EETT, consumers should first submit any question/request/complaint to their postal service provider, who is required to respond in writing within 20 calendar days or 40 calendar days, if additional information is required.
In case of not dispute resolution through “Amicable Settlement” among the user and the postal services provider within or out of “Charter of Obligations towards the Consumer - COC” or “Disputes Resolution Committee” or non-compliance by the provider, consumers may address to EETT on issues of its competence, including:

  • Full contact details
  • Provider’s company name
  • Shipment ID (if it is available)
  • The unique reference number that the provider is obliged to give to each question/request/complaint submitted in writing
  • Any written communication with the provider

Regardless of the complaint filed with EETT and mostly for claims that are not included in the COC, consumers could address to other relevant authorities for inexpensive and out-of-court dispute resolution (i.e., Hellenic Consumers’ Ombudsman) or appeal to justice.

Complainant Details (EETT does not accept anonymous complaints)
(*) The Complainant fixed or mobile phone number is required.
Service Provider Details (the Company you are complaining about)
Complaint Subject and Background Information
Prior contact with the company.
(Please indicate the relevant dates and the Unique Reference Number.
Attach any reply from the company or any other important documents).
If you object to the response received from the company,
please quote the passages in the response that do not meet your needs.
Have you sent a letter-complaint to EETT for this issue before?
If you have previously sent letters to EETT,
please indicate their dates and EETT reference numbers.
Dates and reference numbers
of reply letters from EETT (if any).
* Mandatory fields

Attached documents
5 files of 2MB are allowed.